Allpond Warranty Policy

1. General Provisions

In order to safeguard the legitimate rights and interests of customers and to clarify the quality assurance responsibility of this brand ([ALLPOND]) for the batteries sold, this warranty policy is hereby formulated. This policy applies to all battery products produced and sold by the Company.

2. Warranty Period

Since the date of purchase of the product by the customer, different warranty service is provided. During the warranty period, if the product fails to perform due to quality problems, the Company will provide free repair or replacement services in accordance with this policy.

Please note: Once the product is sold, there is no refund or replacement for non-quality problems.

Battery	Warranty Period
12V 12AH	24 Months
38.4V 100AH	36 Months
51.2V 100AH	36 Months

Return and Refund Policy

Battery	Purchase Date	Solution
12V 12AH	≤ 12 Months	Replacement or 100% Refund
38.4V 100AH
51.2V 100AH

Battery	Purchase Date	Replacement Fees
12V 12AH	> 12 Months	Replacement Fee = Current Product Sale Price - (Original Purchase Price - Monthly Depreciation * Months Since Purchase) - One-Way Return Shipping Fee
38.4V 100AH
51.2V 100AH

3. Scope of Warranty

(a) Definition of quality problems

During the warranty period, the following quality problems occur in the product, which belong to the warranty scope of this policy.

Failure of the battery due to quality problems of raw materials or defects in the production process.

Circuit failures such as short-circuit and disconnection inside the battery.

Cracking and deformation of the battery shell not caused by human factors, affecting normal use.

Battery performance parameters (such as voltage, internal resistance, etc.) do not comply with the product specifications.

(b) Service Content

Free maintenance: For products with quality problems, the Company will prioritize maintenance to restore the normal use of the product function.

Free Replacement: If the repair cannot solve the quality problem, or the repair cost is too high (assessed by the Company), the Company will replace the new battery of the same type for free for the customer.

4. Scope of Non-warranty

The following cases are not covered by the warranty of this policy, and the customer is responsible for the relevant costs.

(a) Problems caused by human factors

The customer has not followed the requirements of the product instruction manual for installation, use, maintenance and repair, such as overcharging, over-discharging, unauthorized disassembly of the battery.

Damage to the product due to negligence, misuse, abuse, collision, falling, extrusion, etc. by the customer or a third party. Improper charging/use: using incompatible chargers, unreasonable charging configurations, or applying too high/too low voltage or current.

Improper storage: prolonged non-charging resulting in over-discharging (charging at least once every 3 months is recommended).

Terminals not tightened: leading to high temperature melting or other damage.

Improper installation: e.g. reversed positive and negative terminals, connection of mismatched equipment loads.

(b) Force majeure factors

The products are damaged due to force majeure factors such as earthquakes, floods, fires, lightning strikes, or unforeseen and unavoidable events such as wars, riots, and governmental actions.

The product has exceeded the warranty period, no matter whether there is a quality problem or not, will not enjoy the warranty service of this policy.

(d) Other cases

The product model number, serial number and other markings have been tampered with, deleted or are not recognizable.

The customer modifies, upgrades or adds accessories that are not recognized by the Company.

Problems with the product are caused by the use of chargers, battery management systems and other ancillary equipment not provided by the Company.

5. Warranty Process

(a) Problem feedback

After discovering the quality problem of the product, the customer should give feedback to the customer service department of our company through telephone, e-mail or other channels in time and provide the following information.

Customer name, contact information, purchase address.

Product model number, serial number, date of purchase and proof of purchase (such as invoices, receipts, etc.).

Detailed description of the quality problem and related evidence (such as photos, videos, etc.).

(b) Preliminary judgment

After receiving the feedback from the customer, our customer service department will conduct a preliminary review and judgment of the information provided by the customer within 1-2 working days to determine whether it is covered by the warranty.

If the preliminary judgment belongs to the warranty coverage, the Company will instruct the customer to send the product back to the designated testing location. Freight costs incurred in the process of sending the product back will be borne by the Company (for non-warranty issues caused by the customer, the freight costs will be borne by the customer).

Upon receipt of the product, we will complete the inspection within [7] working days. If the test confirms that the product is covered by warranty, it will be repaired or replaced in accordance with the provisions of this policy; if the product is not covered by warranty, the Company will notify the customer in a timely manner and explain the reasons, and the customer may choose to repair or take back the product at his/her own expense.

(d) Feedback on results

After completing the repair or replacement service, the Company will promptly notify the customer and send the product back to the address specified by the customer. The shipping cost will be borne by the Company.

6. Bylaws

(a) Policy Effectiveness and Updates

This policy is effective from the date of publication, and the Company reserves the right to modify and update this policy. The updated policy will be announced through the Company's official website, customer service phone number and other channels. The policy that comes into effect after the announcement applies to products purchased after the announcement, and the warranty of the purchased products will be executed in accordance with the policy that was in effect at the time of purchase.

(b) Right of Interpretation

The final right of interpretation of this policy belongs to the Allpond.